Privacy Policy
At Sarah Eglin Nutrition Limited we are committed to protecting and respecting your personal data.
This policy explains, amongst other things, when and why we collect your personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. It also provides information on your rights in relation to your personal data. Please take your time to read this policy carefully and by signing our registration forms you are agreeing to be bound by this policy.
Any questions or comments regarding this policy and our privacy practices should be sent by email to sarah@healthyhappyandstrong.co.uk, or in writing to Sarah Eglin Nutrition Limited, 28 Clarence Road, Hale, Altrincham, WA15 8SF.
Who are we?
Sarah Eglin Nutrition Limited is a nutritional therapy practice whose registered address is 28 Clarence Road, Hale, Altrincham, WA15 8SF (company no: 13902223).
How do we collect information about you?
We obtain information when you contact us directly either in person, by telephone, email or writing, via our website, and/or by entering into a contract with us. We may also obtain information from third parties such as GPs, consultants, or other organisations, for example insurers.
What type of information is collected from you?
The personal information we collect may include, but is not limited to, your name, address, date of birth, email, contact details, GP and/or consultant details, medical/health details, occupation and religious beliefs, and bank details. Each time we process or use your data we must have a legal justification for doing so, which depends on the purpose of our proposed use that data.
Some of the further categories of information we may use, such as health, sexual orientation, ethnicity, religious beliefs and genetic information, is classed as a ‘special category of data’, and we must have an additional legal justification in order to use it.
We may also collect cookies, should you consent to these being collected via the cookie banner. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites function properly or more efficiently, as well as to provide information to the owners of the site.
How is your information used?
As stated above, we may use your information for a number of different purposes as outlined below:-
For internal record keeping.
To process goods purchased by you, and/or to supply services purchased or enquired about by you.
To send statements and invoices to you, and to process payments from you.
To send you general (non-marketing) commercial communications.
To send you email notifications which you have specifically subscribed to.
To send you our regular newsletter and other marketing communications relating to our business which you have subscribed to receive.
To administer the website and to improve your browsing experience by personalising the website.
To enable your use of the services available on the website.
To provide third parties with analytical information about our users. This information will not be used to identify any individual user.
To respond to any enquiries or complaints made by you or about you.
Where you submit any personal information for publication on our website, we will only publish and otherwise use that information in accordance with the license that you grant to us.
We will not, without your express consent provide your personal information to any third parties for the purpose of direct marketing.
Who has access to your information?
Your nutritional therapist will have access to your information, and they should only access/use what is required in order for them to deliver the service that you have requested. They are expected to comply with this policy in handling your personal data.
We may disclose your information to the third parties listed below for the purposes described in this policy. This might include:
A doctor, consultant (including their medical secretaries), nurse, carer or any other healthcare professional involved in your case.
Other members of support staff involved in the delivery of your care, like receptionists.
Anyone that you ask us to communicate with or provide as an emergency contact, for example your next of kin or carer.
Other private sector healthcare providers.
Your GP.
Third parties who assist in the administration of your nutritional therapy service, such as insurance companies or third-party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.
The police and other third parties where reasonably necessary for the prevention or detection of crime
Our insurers.
Debt collection agencies.
Credit referencing agencies.
Our third-party services providers such as IT suppliers, lawyers, marketing agencies, document management providers and tax advisers.
Selected third parties in connection with any sale, transfer, or disposal of our business.
We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties, except as provided in this privacy policy, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
How will we communicate with you?
We may from time to time contact you via email with newsletters and promotional material about Sarah Eglin Nutrition Limited services and events that may be of interest to you, providing that you have expressly subscribed to receive such material. If you no longer wish to receive these emails, please see the information below in ‘your rights’. We will retain this information in line with our retention periods for personal information, but you can opt out and have your email removed from this list at any time.
We review our retention periods for personal information on a regular basis. We will only keep your information for as long as is reasonably necessary, and in order to comply with our specific legal and regulatory obligations. If you require further information please email sarah@healthyhappyandstrong.co.uk.
Your rights
1. You have a right to be informed about the collection and use of your personal data. We will provide individuals with privacy information at the time we collect their personal data from them. If we obtain personal data from a source other than the individual it relates to, we will provide you with privacy information either within a reasonable period of obtaining your personal data and no later than one month; or if we plan to communicate with the individual, at the latest, when the first communication takes place; or if we plan to disclose the data to someone else, at the latest, when the data is disclosed.
2. You have a right to access any personal data we hold about you and for details on how we use it, the length of time we expect to hold this information and, if personal data was not provided by you, the source of the information. You can request this access at any time, verbally or in writing, and we have one month to respond to this.
3. Your information will usually be provided to you in writing, unless otherwise requested. If you have made the request electronically (e.g. by email) the information will be provided to you by electronic means where possible.
4. You have a right to rectification, that is the right to ask us to amend or delete your personal information. The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at sarah@healthyhappyandstrong.co.uk, or write to us at Sarah Eglin Nutrition Limited, 28 Clarence Road, Hale, Altrincham, WA15 8SF.
5. You have the right to erasure (also known as the right to be forgotten). In some circumstances, you have the right to request that we delete the personal information we hold about you. However, there are exceptions to this right and in certain circumstances we can refuse to delete the information in question. In particular, for example, we do not have to comply with your request if it is necessary to keep your information in order to perform tasks which are in the public interest, including public health, to comply with legal or regulatory requirements, or for the purposes of establishing, exercise or defending legal claims.
6. You have the right to restriction of processing of your data. When processing is restricted, we are permitted to store the personal data, but not use it. You can make a request for restriction verbally or in writing. This is not an absolute right and only applies in certain circumstances. In particular, for example, we do not have to comply with your request if it is necessary to keep your information in order to perform tasks which are in the public interest, including public health, or for the purposes of establishing, exercise or defending legal claims.
7. You have the right to data portability, which allows individuals to obtain and reuse their personal data for their own purposes across different services. In some circumstances, we must transfer personal information that you have provided to us to you, or if this is technically feasible to another individual/ organisation of your choice. The information must be transferred in an electronic format.
8. You have a right to object to marketing. You can ask us to stop sending you marketing messages at any time and we must comply with your request. No client is added to the mailing list unless they give us permission to do so. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can easily unsubscribe from this list by following the instructions in any of those emails or select your choice by ticking the relevant boxes situated on the client consent form. We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by emailing saraheglinnutrition@gmail.com.
9. You have the right not to be subject to automatic decisions (i.e. decisions that are made about you by computer alone) that have a legal or other significant effect on you.
10. You have the right to withdraw consent. In some cases, we need your consent in order for our use of your personal information to comply with data protection legislation. We have explained in the section ‘how is your information used?" where we rely on your consent in this way. You have the right to withdraw your consent to further use of your personal information by emailing sarah@healthyhappyandstrong.co.uk.
11. You have the right to complain to the Information Commissioner's Office if you are unhappy with the way that we have dealt with a request from you to exercise any of these rights, or if you think we have not complied with our legal obligations. Making a complaint will not affect any other legal rights or remedies that you have.
Security of your personal data
Security precautions are in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. We strive to protect your personal information, but we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. We have internal policies in place to ensure that your data is not lost, misused or disclosed, and is not accessed except by our staff and contractors in the proper performance of their duties.
16 or Under
If you are aged 16 or under‚ we will require your parent/guardian's permission beforehand whenever you provide us with personal information.
Third Party Websites
Our website may contain links to other third party websites which may be of interest to you. We are not responsible for the protection and privacy of any information which you provide to such third parties whilst visiting their sites. It is recommended that you review the privacy policy of any such third parties prior to submitting any personal data.
Review of this Policy
We keep this policy under regular review. This policy was last updated in October 2023.